I. USE OF THE SITE
This definition should help you understand our General Terms and Conditions. When we say "we", "us", "our" and "Salon Premium", then we are talking about the company Sava trgovina doo, with the address of the headquarters Zavrtnica 17, 10000 Zagreb from the Republic of Croatia. We provide services for selling products in an online store or providing online information (hereinafter referred to as "Services" or "Services"). We offer services on our website www.salonpremium.com and its sub-domains and sub-directories.
Change of conditions
The end user is responsible for the acquisition and maintenance of his computer equipment, including all software and hardware he owns and uses, as well as other equipment necessary to access and use these Internet pages and all related costs. We are not responsible for any damage to the end user's equipment that may occur as a result of using these websites.
It is not allowed to use these pages for trade, sales and other commercial purposes except for purchases from Salon Premium. Any publication of advertisements or collection of offers for products and services is not allowed without the written approval of Sava trgovina doo (salonpremium.com). It is prohibited to transmit and publish obscene, offensive, vulgar, threatening or indecent or otherwise unacceptable or illegal content, as well as those that violate any of the rights of any party or contain viruses or other harmful material. Users assume responsibility for any damage resulting from a violation of a right or for any other type of damage that could result from it. We also reserve the right (but not the obligation) to delete user messages in whole or in part.
The content of this location is protected by copyright that belongs to Sava trgovina doo or has been assigned to Sava trgovina doo, and is owned by third parties. The company Sava trgovina doo also owns the copyright to edit, select and harmonize the content of this location. This location contains trademarks, names of individuals and other similar intellectual property owned by Sava trgovina doo or owned by third parties. Any content on this site should not be considered unrestricted, but permission to reproduce may be requested. All photographs, images, biographical information of persons and other materials that appear on these websites are the exclusive property of Sava trgovina doo. The copyright to all materials found on the website is held by Sava trgovina doo. Permission is granted to media entities to use the material exclusively. for editorial and promotional purposes of publication in newspapers, magazines and electronic media. It is also not permitted to use any material from these pages in connection with the sale or offering of products or services of any kind.
Salon Premium is not liable for any damage or injury (including, but not limited to, special or consequential damages) that occurs as a result of the use or inability to use any part of the website. Salon Premium will make reasonable efforts to find accurate and up-to-date information on its website, but cannot be held responsible for its accuracy and completeness.
II. CONFIDENTIALITY OF DATA
- Personal data
We collect, process and use your personal data only with your consent and in accordance with legal regulations. We collect, process and use only those personal data that are necessary for the execution and development of our services or that you have voluntarily made available to us. All data that can be used to determine the user's identity are considered personal data. This includes, for example, your first and last name, address, e-mail address and phone number.
- Use of data to process orders and payments
We use your data to process and realize the order when processing the payment. We transfer data to third parties only to the extent necessary to fulfill these tasks, such as our logistics partner for order delivery. The information contained in the payment information is given to a third party only for the purpose of fulfilling the order. Your personal data is protected under the contract between Salon Premium and the logistics partner and is not available to third parties.
Credit card payments are provided by Corvus Pay doo, Buzinski prilaz 10, 10010 Zagreb , a certified partner according to PCI DSS security standards of the highest category. Level 1 certificate for Payment Gateway / Switch services.
- Use for marketing purposes through online activities
We use your personal data to send e-mail for marketing purposes (e.g. newsletter) only with your consent. You can cancel your subscription by sending an e-mail to email@example.com at any time, with effect from the day of cancellation, without having to adhere to a specific deadline or form. In addition, you can unsubscribe from the newsletter using the link at the bottom of each of our newsletters.
- Use for marketing purposes through postal activity
You can revoke the use of your data in the legally permitted framework for postal marketing activities at any time by e-mail to the address firstname.lastname@example.org , by phone at 072-101-101 or by writing to the indicated address Sava trgovina doo, Zavrtnica 17, 10000 Zagreb.
- Information and deletion
You have the right to free access to information about your stored data and the right to correct, delete or block data. Please inform us of any changes to your personal data. You can send a request for information, deletion or correction by e-mail to the address email@example.com or by writing to the indicated address Salon Premium, Zavrtnica 17, 10000 Zagreb.
- Data security
Our website applies technical and organizational security measures, in order to protect your personal data from manipulation, loss and to prohibit access by unauthorized persons. Our security measures are regularly improved in line with technological progress. We use an SSL certificate that provides secure, encrypted communication between the website and your internet browser. SSL stands for Secure Sockets Layer, a protocol that enables encryption. In this way, your registration with personal data on our site is protected.
Mandatory cookies - they are necessary to enable the basic functionality of the website. They are used for:
- Enabling secure login
- Order step memory
Functional cookies - allow us to analyze the use of the website so that we can measure and improve performance. They are used for:
- Remembering login details
- Saving items in the basket
- Uniform website appearance
Advertising cookies - they are used by advertising companies to show ads according to your interests.
- Enabling sharing of pages on social networks
- Enabling the publication of comments
- Display ads according to your interests
The installation of cookies can be blocked by a corresponding setting in your browser. Please note that in this case you will not be able to use all the functions of this website to their full extent.
- Use of website usage analysis services
Google, at the behest of the owner of this website, uses this information to analyze the use of the website and compile a report on activities on the website, and collects information for it on other services related to the use of the website and the Internet. The IP address transferred from your browser within the framework of the Google Analytics service is not connected with other Google data. In addition, you can prevent the transmission of data generated by cookies, which relate to your use of the website (including IP address), to Google and the processing of this data by Google, by clicking on the link www.tools. google.com/dlpage/gaoptout to download and install the required browser plug-in.
- Use of social network plugins
Our site uses the so-called software plugins for social networks ("Plugins") for the social network Facebook, Instagram and Whatsapp, from the company Facebook Inc., USA ("Facebook"). Program plugins are marked with a logo or the addition "program plugin for the social network Facebook, Instagram and Whatsapp or "Facebook plugin for the social network". If you call up a website of our online presence that contains such a plugin, your browser establishes a direct connection to the servers of Facebook. The content of the plug-ins is transferred from the Facebook page directly to your browser and becomes part of that page. Through this connection, Facebook receives information that you have called up the page of our online presence via your browser, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there. If you are logged in on Facebook, Facebook can associate our website with your Facebook profile when you visit. If you interact with the plug-ins, e.g. if you press the "Like" button or write a comment, this information is also directly transmitted to a Facebook server and stored there. In addition, the information is published on your Facebook profile and displayed The purpose and scope of the collection and further processing and use of data by Facebook, as well as your rights in this regard and the options for privacy protection settings, can be found in the data protection notice from Facebook: www.facebook.com/policy .php . If you do not want Facebook to directly associate the collected data about our online presence with your Facebook profile, you must log out of Facebook before visiting our website. You can completely prevent the loading of Facebook plug-ins using plugins for your browser, e.g. "Facebook Blocker".
Our site uses the so-called software plugins for social networks ("Plugins") for the YouTube social network from Google LLC, 1, USA, a subsidiary of Alphabet Inc. ("Google"). Program add-ons, such as buttons with the "Youtube" sign, can be recognized on a white or colored background. You can find an overview of Google plug-ins and their appearance at: www.developers.google.com/youtube/ . If you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the servers of Google. The content of the plug-ins is transmitted by Google directly to your browser and becomes part of the site. With this connection, Google receives the information that you have called up the page of our online presence through your browser. This information (including your IP address) is transmitted directly from your browser to a Google server in the USA and stored there.
- Use of Marketing Plugins
They are valid for customers whose seat/residence is located in the territory of the Republic of Croatia. Any adult and able-bodied person who accepts the terms of sale can become a buyer, which is confirmed by ordering the items. The buyer confirms acceptance of the conditions of sale by ordering items via the webshop. The purchase contract process becomes valid after receipt of the shipment. We reserve the right to make incorrect statements. All prices are gross (including VAT) and expressed in kuna. Any use of the website is subject to the terms and conditions below. Goods are sold on the understanding that they will be used for their intended purpose. The seller will not accept responsibility for the used or misused use of cosmetics, equipment or accessories by trained or untrained personnel without qualified supervision.
Salon Premium is a registered trademark of Sava trgovina doo, and therefore all rights in relation to this trademark are expressly reserved. Unless otherwise stated, all other trademarks that appear in the Salon Premium system are the intellectual property of their respective owners.
The right to change the content
We reserve the right to change the content of the website in any way, at any time and for any reason and will not be responsible for any possible consequences arising from such changes. We respect the privacy of visitors to our website and will only collect personal data through voluntary registration such as name, address, social security number, mobile phone number, phone number or e-mail address. This data will be used to meet individual requests for information, and will be the basis for a better understanding of user needs, and for the improvement of products and services.
MPC and VPC prices are shown with VAT. VPC prices are intended exclusively for legal entities engaged in hairdressing, for which it is necessary to first go through the approval process through registration. For some products, the price is not shown because it is necessary to be registered as a wholesale customer (hair salon). Prices are subject to change without notice.
The Seller offers the Buyer various payment options, namely: online, cash, via transaction account, operational leasing of furniture and equipment, payment via credit and debit cards (one-time payment, multiple interest-free payments and payment via consumer loans).
Return or exchange of goods
The customer has the right to a return within 14 days if the ordered item does not correspond to the description of the ordered product or if he simply wants to return the item for no particular reason. When returning the ordered product as not desired or not suitable, the Customer bears the cost of the return. Refund requests are received in writing to:
- firstname.lastname@example.org or
- to the address Salon Premium, Zavrtnica 17, 10000 Zagreb
HOW TO MAKE A RETURN OF GOODS
When returning the product, make sure that the product is in its original packaging without defects and damage, unused, otherwise the return will not be accepted.
The product must be packed in additional packaging (e.g. transport box) with appropriate mechanical insulation (e.g. (stretch film or additional cardboard) in order to avoid damage to the product during transport. Possible damage that may occur during transport is at the risk and expense of the Buyer .
For questions about returns, you can contact us directly at 072-101-101.
Warranty and complaint
The warranty is valid for 12 months for professional use or 24 months for personal use from the date of purchase. Any transport costs, with prior written approval by Salon Premium, in connection with a product complaint, which arise during the repair of the product or when it is replaced with a new product, are borne by us, provided that the transport is carried out by public transport, and by postal, railway or ship's price list. The product must be packed in packaging with adequate mechanical insulation to avoid damage during transport. Possible damages that may occur during transportation are at the risk and expense of the customer. It is necessary to have a warranty card and a copy of the invoice. Complaints are received in writing to the e-mail: email@example.com or at Salon Premium, Zavrtnica 17, 10000 Zagreb. The seller is obliged to repair or replace the product within 45 days from the date of receipt of the written complaint to the customer. When returning the product, it must be packed in the original packaging with appropriate mechanical insulation.
Termination of business relationship
Salon Premium may terminate the business relationship with any of its end users at any time. Salon Premium reserves the right to immediately terminate any passwords or user accounts of the end user in the event of any behavior by the end user that Salon Premium , in its discretion, considers unacceptable, as well as in any case of non-compliance with these Terms by the end user.
Unilateral termination of the contract
The end user has the right to terminate the contract in accordance with Art. 72 of the Consumer Protection Act and the term for termination. Download the contract termination form here .
Notice to consumers on the method of submitting written complaints
Pursuant to Article 10 of the Law on Consumer Protection (Order Nov., No. 41/14), we inform consumers that they can express their dissatisfaction with the purchased product or service by submitting a complaint in writing, and we will confirm receipt of the complaint in writing without delay.
You can make an objection:
- in the sales area
- by mail to the address: Salon Premium , Zavrtnica 17, 10000 Zagreb
- to the e-mail address: firstname.lastname@example.org
- to fax number: 01 6314 192
We will respond to your complaint within 15 days.
Orders and deliveries
We send the ordered goods upon payment to the address marked as the delivery address. The goods that have been received must be inspected at the time of delivery and all claims for observed deficiencies or damages must be reported immediately upon receipt of the goods, no later than within 1 working day.
The seller in good faith wants to deliver the goods within 24 hours or the next working day from the moment of receiving the order, but in individual cases, due to high demand, it is possible that some of the ordered products cannot be delivered, that is, that some of the products from the offer are completely or partially sold out. In the case of sold-out products, the Customer will be notified by phone or fax, e-mail or SMS. Also, in individual cases, delivery to the customer may be delayed due to the logistics and distribution organization of the courier service, which we cannot influence. For customers located on the islands, the package delivery schedule to the islands will apply. The seller cannot influence the regulation on the provision of logistics services by the courier service. Salon Premium reserves the right to change the minimum order value for free delivery without prior notice.
Choose from different payment methods: cash (with debit), transaction via account, e-cards, credit and debit cards.
- MasterCard, Maestro, Discover, Diners and Visa
|Diners||Erste Card Club||24|
|Maestro||Erste Card Club||12|
|MasterCard||Erste Card Club||12|
|Visa||Erste Card Club||12|
Online payment security statement
When paying on our web store, use CorvusPay - an advanced system for securely accepting payment cards online. CorvusPay ensures the complete secrecy of your card data from the moment you enter it in the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure. The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password. Corvus Info considers all collected information as bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment. The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of provisions on information security, they permanently maintain and improve the level of system security by protecting your card data. Thanks for using CorvusPay!
Statement of conversion
For customers who have a place of residence or place of residence, i.e. headquarters outside the Republic of Croatia and pay in a currency other than the Croatian kuna (HRK), all payments will be made in Croatian kuna (HRK), and the amount for which the credit card will be charged is obtained through price conversion from euros (€) to Croatian kuna (HRK) according to the valid exchange rate list of the Croatian National Bank. When charging with a credit card, the same amount is converted into local currency according to the valid exchange rate list of the association of cardholders. As a result of the price conversion, there is a possibility of a small difference in the amount compared to the original price displayed on our website.
If the system rejects the card when authorizing the card through CorvusPay, try choosing another payment method. If you want to pay exclusively by credit or debit card, and the system does not allow it - contact us at 072-101-101.
We send the ordered goods upon payment to the address marked as the delivery address. The goods that have been received must be inspected at the time of delivery and all claims for observed deficiencies or damages must be reported to the Seller immediately upon receipt of the goods, no later than within 1 working day.
The seller in good faith wants to deliver the goods within 24 hours or the next working day from the moment of receiving the order, but in individual cases, due to high demand, it is possible that some of the ordered products cannot be delivered, that is, that some of the products from the offer are completely or partially sold out. In the case of sold-out products, the Customer will be notified by phone or fax, e-mail or SMS. Also, in individual cases, delivery to the Buyer may be delayed due to the logistics and distribution organization of the courier service, which the Seller cannot influence. All orders received by 3:00 p.m. will be processed and delivered on the first following business day. If the Customer wants it delivered on a non-working day (Saturday), he will be charged an additional delivery cost in accordance with the price list of the courier service (only valid for certain locations). For Customers located on the islands, the schedule for delivering packages to the islands will be applied. The seller cannot influence the regulation on the provision of logistics services by the courier service.
Delivery of equipment
The goods are delivered according to parity FCO Seller's Warehouse-Zagreb or if not stated otherwise in the offer. The goods will be packed in wooden and/or cardboard boxes, which is included in the price. Products that are not packed are, in any case, packed with protective bubble wrap. If there are no specific instructions, the products will be packed in cardboard boxes, which applies to recliners, armchairs, visors, reception desks and complementary products, and head washers in cardboard reinforced pallets or wooden crates. Furniture and work equipment will be packed in wooden or cardboard boxes.
Return or exchange of goods
The customer has the right to a refund within 14 days if the ordered item does not match the description of the ordered product. Refund requests are received in writing to the e-mail address: email@example.com or at Salon Premium, Zavrtnica 17, 10000 Zagreb. The seller reserves the right of discretion as to whether or not to comply with the request. When returning the ordered product as not desired or not suitable, the Customer bears the cost of the return. The product must be packed in the original packaging without defects and damage, unused. If a mistake was made by the Seller or it is a mistake on the ordered product, the costs of return are borne by the Seller.
It is no longer necessary to spend all your saved money to buy new hairdressing equipment or accessories!
From now on, you can easily rent hairdressing equipment; hairdressing chairs, head washes, air conditioners, sterilizers, hair dryers, irons, hair scissors, curlers...for 12 to 60 months.
The minimum value of equipment/accessories is 5,000.00 including VAT and is obtained by adding up all devices or equipment on one account.
- What are the advantages of renting?
Rents are treated in accounting as 100% expense and not as a liability. You do not reduce the liquidity and creditworthiness of your company and do not worsen the credit rating.
Without participation in financing.
Fixed rent in HRK (without currency clauses, etc.)
No change in financing conditions, no currency clause, fixed in HRK.
It is not necessary to take out an insurance policy.
The cost of processing the request is HRK 0.00 for amounts up to HRK 43,750.00!
You pick up the goods immediately (if they do not have to be ordered separately, such as headboards, chairs, etc.).
- How to rent equipment?
Simply! Documentation for credit assessment? It is not required for companies (doo or jdoo), only if you are a trade, then we only need 3 documents.
An authorized person with only the company stamp and only with an ID card chooses the equipment or accessories he wants to rent and that's it! The decision on financing is made within 2 hours for amounts up to HRK 187,500.00.
When the financing is approved, you sign the operating lease agreement (no notarization of the agreement is required) and pick up the accessories/equipment immediately or when delivery is arranged.
Do not tie up your precious savings in equipment - invest in business development!
Data of the legal entity
Sava trgovina doo Zavrtnica 17, OIB: 43752039440, 10000 Zagreb